Receipt of Order Confirmation
You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact or call us on 020 7736  5171 so that we may investigate and confirm that your order has been placed successfully.

We accept Visa, Mastercard, American Express and Delta.

Prices include VAT at the new rate of 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.

Promotions and Discounts
Discount codes can not be used in conjunction with any of our online or in store promotions, unless clearly stated otherwise. Our Kenta, Timah and Leather Upholstery collections are excluded from additional discounts, promotions and promotional discount codes.

Lombok takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

Product Information
We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to dispatch of goods please email or phone us on 020 7736  5171.

Upholstery items or any ‘Made to Order’ items will be subject to a 100% cancellation charge. (This is for any reason e.g. Item not suitable/item not fitting into property). It is the customer’s responsibility to check measurements. Made to order items are clearly labelled as such on the product page online and in store.

If you wish to exercise this right prior to dispatch of goods please email or phone us on 020 7736  5171.

If your order has already been dispatched please follow our returns information.

All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Lombok cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from Lombok your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

Lombok endeavours to check the accuracy of the information on this site. However, Lombok does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Online Dispute Resolution
If you believe you have a small claim against us (under £25,000) please print out and fill in the Online Dispute Resolution form listing the detail and post it to Lombok Legal Department, Whitehead Trading Park, 4 Coomber Way, Croydon, CR0 4TQ. We will then complete our part of the form and send it to an independent 3rd party to read and make a decision.